Grievance Redressal Mechanism
We value your trust and are committed to addressing any concerns or complaints promptly and transparently. Clients may reach out to us through any of the following channels:
- Email: Write to us at shantalaminazigy@gmail.com for any queries or grievances.
- Phone: Call us at +91- 9663997538 during working hours.
- Post: 46/4, K No437/424/414/661, /3/1114/3,4,5 G B Palya, Bommanahalli (Bangalore), Karnataka, India, Bangalore, Karnataka, 560068
We aim to provide a resolution within 21 working days from the date of receiving your complaint.
Escalation Matrix
Below are the key contacts you may approach based on the nature or escalation level of your concern:
| Designation | Contact Person Name | Office Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Rashmi Bhandari | No 120, 2nd floor, 12th Main Road 5th Sector, HSR Layout, Bengaluru, Karnataka, 560102 | 7204727113 | ebcapital9@gmail.com | Mon–Fri, 10:00 AM – 6:00 PM |
| Head of Customer Care | — | — | — | — | — |
| Compliance Officer | Rashmi Bhandari | No 120, 2nd floor, 12th Main Road 5th Sector, HSR Layout, Bengaluru, Karnataka, 560102 | 7204727113 | ebcapital9@gmail.com | Mon–Fri, 10:00 AM – 6:00 PM |
| CEO | — | — | — | — | — |
| Principal Officer | Rashmi Bhandari | No 120, 2nd floor, 12th Main Road 5th Sector, HSR Layout, Bengaluru, Karnataka, 560102 | 7204727113 | ebcapital9@gmail.com | Mon–Fri, 10:00 AM – 6:00 PM |