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Grievance Redressal Mechanism

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We value your trust and are committed to addressing any concerns or complaints promptly and transparently. Clients may reach out to us through any of the following channels:
  • Email: Write to us at shantalaminazigy@gmail.com for any queries or grievances.
  • Phone: Call us at +91- 9663997538 during working hours.
  • Post: 46/4, K No437/424/414/661, /3/1114/3,4,5 G B Palya, Bommanahalli (Bangalore), Karnataka, India, Bangalore, Karnataka, 560068

We aim to provide a resolution within 21 working days from the date of receiving your complaint.

Escalation Matrix

Below are the key contacts you may approach based on the nature or escalation level of your concern:
DesignationContact Person NameOffice AddressContact No.Email IDWorking Hours
Customer CareRashmi BhandariNo 120, 2nd floor, 12th Main Road 5th Sector,
HSR Layout, Bengaluru, Karnataka, 560102		7204727113ebcapital9@gmail.comMon–Fri, 10:00 AM – 6:00 PM
Head of Customer Care---------------
Compliance OfficerRashmi BhandariNo 120, 2nd floor, 12th Main Road 5th Sector,
HSR Layout, Bengaluru, Karnataka, 560102		7204727113ebcapital9@gmail.comMon–Fri, 10:00 AM – 6:00 PM
CEO---------------
Principal OfficerRashmi BhandariNo 120, 2nd floor, 12th Main Road 5th Sector,
HSR Layout, Bengaluru, Karnataka, 560102		7204727113ebcapital9@gmail.comMon–Fri, 10:00 AM – 6:00 PM