Refund Policy for Aceink

At Aceink, we prioritize customer satisfaction and are committed to providing hassle-free returns and exchanges. If you’re not completely satisfied with your purchase, we’re here to help.

**Eligibility for Refunds:**

– **Defective or Damaged Products:** If you receive a product with a defect, damage, or incorrect shipping, we’ll gladly offer a full refund or replacement.

– **Incorrect Product:** If the product you received differs from what you ordered (e.g., wrong size, color, or type), we’ll provide a full refund or replacement.

– **Non-Compliance with Order Specifications:** If the product doesn’t match the specifications as described on our website, you can request a refund.

**Refunds are not available for:**

– Used, opened, or altered products.

– Products purchased due to incorrect size or color choice.

– Products purchased by mistake or change of heart.

**How to Request a Refund:**

– Contact us within [X] days of receiving your product. You can reach us by email at aceinkbusiness@gmail.com or by calling +91 97393 85706.

– Provide your order number, a detailed description of the issue, and any supporting images (if applicable).

– We’ll send you return instructions once your refund is approved.

**Refund Process and Timeline:**

– After receiving the returned product, we’ll inspect it to ensure it meets the refund criteria.

– Refunds will be processed within [X] business days after the inspection and approval.

– Refunds will be issued to the original payment method used for the purchase.

**Return Shipping Costs:**

– If the product is defective or incorrect, Aceink will cover the return shipping costs.

If the return is due to buyer’s remorse, such as a change of mind or a wrong purchase, the customer will be responsible for the return shipping costs.

For product exchanges, we currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process to receive a refund and place a new order for the desired product.

Certain items may be non-refundable under specific circumstances, including:

– Custom-made or personalized products

– Digital goods or services that have been delivered

If you have any questions or need assistance with the refund process, please contact us at:

Email: aceinkbusiness@gmail.com

Phone: +91 97393 85706

Address: No 22, 31 Main, HSR Layout Sector 2, Bengaluru, Karnataka 560102, India

By placing an order with us, you acknowledge and agree to the terms and conditions outlined in this Refund Policy.